REANNZ runs an 'open office' policy - members are welcome to drop in (physically or virtually) or get in contact at any time on any matter.
All Network issues and help
If you are having issues that are related to the REANNZ Network:
1) Contact your internal IT support
2) If your internal IT support is unable to help directly, they will contact the REANNZ Service desk:
phone: 0508 466 466
(Note: non-IT support staff trying to call directly will be redirected back to your internal IT support).
Video Conferencing support
2) Contact your internal IT support
3) If your internal IT support is unable to help directly, they will contact Video Conferencing support:
phone: 04 831 0157
(Note: as with the network support queries above, non-IT support staff trying to call directly will be redirected back to your internal IT support).
Network Operations Centre
If you have a request for a new connection or service, and outage or maintenance notification email contact the REANNZ Network Operations Centre at email@example.com.
Our network engineers will respond to your request for services to help you get the most out of your REANNZ connection. If you are planning an internal network upgrade, have specific data to move between locations or are just looking to tune for speed contact the NOC.
If you have a peering request, email firstname.lastname@example.org.
General information, business and membership enquiries
phone: 04 913 1090
fax: 04 916 0064
REANNZ VC endpoint: 184.108.40.206
Other contact email
If you have an invoice to send us, or payment notification, or any other account related queries, email email@example.com
Have you found a broken link, a typo or another web-related issue? Email the REANNZ webmaster and let us know. We'll do our best to put it right as soon as we can.
If you're not sure who to contact, you can meet the REANNZ team.
PO Box 3325
Level 1, Natural Gas House
22 The Terrace
To help you get your bearings, you can find the REANNZ offices below